Shipping policy

Last updated: September 27, 2026

This policy explains how Senway processes, ships, and supports orders placed through senway.co.

Shipping destinations

Senway offers shipping to the destinations available during checkout. If a destination cannot be selected at checkout, we are not currently able to ship an order there.

Free standard ground shipping is available for eligible United States delivery addresses shown at checkout. Any available expedited services and their costs will be displayed before payment.

Order processing

In-stock orders are normally processed within 1–2 business days after payment has been confirmed.

Orders placed on weekends or public holidays begin processing on the next business day. Preorders, backorders, and products with a stated future shipping date will follow the timing displayed on the applicable product or checkout page.

Processing time is separate from carrier transit time.

Estimated delivery times

Standard U.S. ground shipping normally takes approximately 3-5 business days after dispatch.

Expedited U.S. shipping normally takes approximately 2-3 business days after dispatch.

Delivery dates are estimates rather than guarantees. Weather, carrier disruptions, seasonal demand, customs processing, remote destinations, and other circumstances outside Senway’s reasonable control may affect delivery.

If we cannot ship within the time stated when you ordered, we will notify you and provide an updated estimate or the opportunity to cancel the affected order for a refund.

Tracking your order

Once your order ships, we will send a confirmation email containing available tracking information. Tracking activity may take 24–48 hours to appear after the carrier receives the shipment.

Track your order here.

If tracking has not updated for several business days, contact support@getsenway.com.

Address changes

Review your shipping information carefully before placing an order.

If an address needs to be corrected, contact support@getsenway.com immediately. We will try to update the order, but changes cannot be guaranteed after fulfillment has begun.

Senway is not responsible for delays or losses caused by an incorrect or incomplete address supplied at checkout. If a shipment is returned to us because of an address problem, additional shipping charges may apply before it can be sent again.

Split shipments

Products in the same order may occasionally ship separately. If this happens, you may receive more than one shipment confirmation or tracking number. You will not be charged additional standard shipping solely because Senway divided an order into multiple shipments.

Delayed, missing, or marked-delivered packages

Carrier tracking may occasionally show a package as delivered shortly before it physically arrives. Please check the delivery location, household members, building staff, and nearby safe locations, then allow up to three business days.

If the package still cannot be located, contact support@getsenway.com with your order number. We will review the shipment and, where appropriate, begin an investigation with the carrier.

Carrier investigations may require additional information and can take time to complete. We will communicate the available resolution after reviewing the circumstances.

Damaged shipments

If your package or product arrives damaged, retain the product and all packaging and contact support@getsenway.com promptly. Include your order number and clear photos of the shipping box, label, internal packaging, and affected product.

Do not discard packaging until we confirm that it is no longer needed for the claim.

International duties and taxes

For destinations outside the United States, import duties, taxes, brokerage charges, and customs fees may apply unless checkout expressly states that they are included.

The recipient is responsible for charges imposed by the destination country or carrier. Customs procedures may also extend the delivery estimate.

Questions

For shipping assistance, contact support@getsenway.com.