Refund policy

Last updated: September 27, 2026

We want you to be confident in your Senway purchase. If your order is not right for you, eligible products may be returned within 30 days of delivery.

Return eligibility

To qualify for a return:

  • The return request must be submitted within 30 days of delivery.

  • The product must be in its original condition, with all included cables, accessories, documentation, and packaging.

  • The product must not show damage, misuse, unauthorized modification, or excessive wear.

  • You must provide proof of purchase from Senway.

You may carefully open and test the product to determine whether it is suitable. Products returned with missing components, avoidable damage, or signs of use beyond reasonable evaluation may be refused or may receive a reduced refund where permitted by law.

Items clearly marked as final sale are not eligible for return unless they arrive damaged, defective, or incorrect. These exclusions do not limit any rights provided by applicable consumer law.

Start a return

Please do not send a product back without first receiving return authorization.

Start your return request here.

Follow the instructions provided in the return portal. Your return authorization may include a return label, packaging guidance, and the applicable return destination.

Once authorized, the return must be handed to the designated carrier within 14 days unless your return instructions state otherwise.

Return shipping

Senway will cover reasonable return-shipping costs when:

  • You received the wrong product.

  • The product arrived damaged.

  • The product was defective when received.

  • The return is required because of an error by Senway.

For other eligible returns, including preference changes or compatibility issues not caused by incorrect information supplied by Senway, return-shipping costs are the customer’s responsibility unless the return portal states otherwise.

Expedited or optional outbound shipping charges are not refundable unless the return resulted from an error by Senway.

Compatibility returns

We strongly recommend using the Senway compatibility checker before ordering.

If you are uncertain whether Senway 1 will work with your vehicle, contact us at support@getsenway.com before purchasing. An eligible product that is incompatible with your vehicle may still be returned within the return period, subject to the conditions above.

Damaged, defective, or incorrect orders

Inspect your order after delivery. If it arrives damaged, defective, incomplete, or incorrect, contact support@getsenway.com promptly—ideally within seven days—and include:

  • Your order number.

  • A description of the problem.

  • Clear photos or video of the product.

  • Photos of the shipping packaging if the order arrived damaged.

We will review the issue and provide the appropriate next step, which may include troubleshooting, replacement, repair, or refund.

Refunds

We will inspect your return after it arrives. If approved, the refund will be issued to the original payment method.

Please allow up to 10 business days after approval for the refund to appear. Processing time may vary by bank or payment provider. If more than 15 business days have passed since your refund was approved, contact support@getsenway.com.

Senway is not responsible for delays caused solely by a bank, card issuer, or payment provider after the refund has been submitted.

Exchanges

The fastest way to receive a different product is normally to return the original eligible item and place a new order after the return has been approved. For assistance, contact support@getsenway.com.

Order changes and cancellations

If you need to change or cancel an order, contact support@getsenway.com as soon as possible. We will make a reasonable effort to help, but we cannot guarantee changes or cancellations once fulfillment has begun.

If the order has already shipped, it must be handled through the standard return process.

Consumer rights

This policy does not exclude or restrict any non-waivable rights available under applicable consumer law. Any separate Senway limited warranty is governed by its stated terms.